Milton Papadakis

My friend and business colleague Alain, who focuses on CX, makes the difference today. He does not repeat for a millionth time the literature on corona, but he offers a sound orientation for Customer Centered business leaders for the day after! https://www.linkedin.com/posts/alainthys_questions-customer-centric-leaders-ask-now-ugcPost-6651500469199998976-KOdz Through his company - Shalima - Alain is involved in a number [...]

I am borrowing one only phrase from the survey results just published: Globally, people are most in favor of brands responding to the outbreak by providing flexible payment terms (83%), offering free services (81%), closing non-essential stores (79%) and helping to produce essential supplies (67%). My personal understanding is that the sentiment is more [...]

The chronicle of the disease in GR: Wed 26 Feb 2020, the first case in Thessaloniki Thu 12 Mar 2020, the first loss of life Fri 13 Mar 2020, Restaurants, coffee shops etc, ordered to close down. Mon 16 Mar 2020, Regulations on shoppers in s/ms and start of tele-working. The current TV airtime [...]

Marketing managers, you are not the sole guardians of the Brand. But you are the sole responsible for the systems and processes by which you measure the Brand and its competitive performance! If you fail to put them in place, remember Peter Drucker: You cannot manage unless you measure. Or perhaps, you cannot defend [...]

The well-known WeTransfer service, just published its 2019 IDEAS REPORT. For sure you will recognize many of your own thoughts. But this is a concrete compilation to have at the beginning of 2020! How many ideas do you need before you strike gold? And does a great idea mean money in the bank or [...]

Analytic Partner’s latest ROI report is now out. Insights from over 16 years of research and measurement projects conducted with 700+ brands. Findings indicate higher ROI potential over traditional channels, although one needs not to go to extreme interpretation of the results To access the report: https://analyticpartners.com/resources/report-emerging-media/  

After decades of TV advertising, there is a market culture, that certain things are certain. As for example the ratings campaigns are getting. No question about it, as every TV spot list can be crosschecked by the media auditors. This culture was automatically transferred to the digital media, but now the “watchdogs” are waiving big [...]

Behavioral changes in TV consumption – once limited to young early adopters – are now cascading through older age groups. The trend is also present in Greece, as seen on the above chart, based on the NIELSEN peoplemeter data. Daily REACH has lost 10 percentage points in recent years. An Ebiquity analysis now, suggests [...]

In April 2019, all main TV Channels had -5% in number of spots on air and +15.5% in GRPs delivered!!! Contributors to this result were The unusual for the season cold weather, that kept people home, boosting TV viewership and The dominance of Prime Time by a small number of highly successful shows. Weak [...]